Contact the route desk
Editors work from 14 El Merghany Street in Heliopolis, Sunday through Thursday, 09:00–17:00 Cairo time. Send your cities, must-see sites, travel dates, and mobility notes—we reply within two business days with tier recommendations or clarifying questions before any paid dossier begins.
Direct lines
Nile & Museum Info Bureau LLC14 El Merghany St, Heliopolis
Cairo 11341, Egypt
Tax ID (ETA): 674-218-539
GAFI Commercial Registry: 928471
Phone: +20 2 2418 5567
Email: [email protected]
What to include in your message
Arrival and departure dates, hotel neighborhood if known, and whether you prefer air-conditioned blocks midday. Name specific venues—Grand Egyptian Museum, Valley of the Kings, Abu Simbel—and any accessibility needs. For Group Desk inquiries, note headcount and whether participants are minors.
We do not book flights, hotels, or cruise cabins. We deliver sequencing, ticket context, and transit realism. If you need a licensed guide at a tomb site, we point to ministry registration resources without taking commission.
Typical response timeline
General questions: one to two business days. Route Brief commissioning: invoice plus delivery within three business days after payment confirmation. Full Dossier: five business days plus one revision round. Group Desk: custom quote within four business days.
Before you write
Skim our free sitelinks—Cairo museums, Giza Plateau, Luxor West Bank, and travel safety—so your note references gaps rather than repeating published hours. That saves back-and-forth and gets you a sharper dossier faster.
Office hours and languages
Editors respond in English and Arabic. French and German inquiries are accepted but may add one business day while we assign bilingual staff. Phone lines close at 17:00 Cairo time; emails sent Friday evening queue for Sunday morning review.
Invoice and delivery
Paid dossiers arrive as PDF attachments plus a private HTML link valid ninety days. Group Desk clients receive a zip with Arabic gate name sheets sized for A4 print. We do not ship USB drives or courier paper to hotels—digital delivery keeps verification timestamps current.
Data handling
Contact details are stored only to fulfill your request. We do not add you to marketing lists. See privacy policy for retention under Egyptian Personal Data Protection Law.
Common questions before paying
Can you book my GEM ticket online? We link official portals; you complete purchase—we do not hold your card.
Do you join us on site? No on-site escort; deliverables are document-based unless Group Desk phone briefing is scoped.
Is Arabic required? Helpful but not mandatory; dossiers include transliterated gate names for drivers.
Last-minute Luxor add-on? Email with travel within seven days in subject; we assess editor capacity honestly.
Sample itinerary snippet
A typical Route Brief reply opens: “Day 1 Cairo — 08:30 Tahrir sculpture courts, 11:00 taxi to Islamic Art, 14:00 hotel rest, optional Khan el-Khalili walk if energy permits.” Your version replaces neighborhoods and dates with verified June 2026 ticket snapshots attached.
Escalation path
If no reply within three business days, forward your original email with subject "Escalation" to [email protected] and call +20 2 2418 5567. Managing editor Yasmine El-Khouly reviews missed threads every Wednesday morning.
Physical mail
Postal delivery to 14 El Merghany St, Heliopolis, Cairo 11341, Egypt is accepted for institutional purchase orders but email remains fastest for route questions. Allow ten business days for mailed check clearance if your finance department requires paper payment—we confirm dossier start only after funds clear.
Timezone note
All desk times are Africa/Cairo (EET). Convert from your origin before calling—editors cannot schedule pre-dawn phone briefings except Group Desk tier by prior appointment.
Accessibility requests
Describe wheelchair, hearing, or vision needs in the message field—we flag tomb stairs, elevator outages, and tactile-friendly halls in dossier text without assuming standard mobility.